Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
James B., Ellicott City, Maryland“I am so glad I switched to Erie Insurance. They have been extremely helpful in re-writing all of our policies since I am now retired and changes needed to be made.
Agent Cindy Cooley offered many alternatives to the policies we had and she explained everything in understandable detail.
I highly recommend this agency.”- KM
- CJCandice J., Ellicott City, Maryland
“I highly recommend this company to anyone who loves honest, caring, and reliable coverage!!!! The best world wide! All the staff are excellent Sara is super awesome a great person very respectful and professional š. Hey you want the best come on over to this side the best side. Always a loyal customer to the wheels fall off!!! š”
- BW
- VMVenicia M., Ellicott City, Maryland
“Hello,
My name is Venicia and I was calling around to get quotes for insurance on the day after the July 4th weekend. Of all the places I called, when I called your office, as busy as it was Cindy Cooley was so friendly, kind and made me feel important and that really wanted to help me. I didn’t expect such a great response. She helped me quickly, and got me what I needed. Then I ran into a problem a month later needing to adjust payment date, at the last minute and she made it happen!!! I really say that this is service above and beyond and she should be recognized for her great customer service skills! Thank you for having her there! Thank you Cindy!! I appreciate all your hard work!Venicia”
- BR
- M A., Ellicott City, Maryland
“Erie’s customer’s always alwways come first, and this time it saved me. I sent Erie a cancellation letter for 2 policies I wouild no longer need since I am retiring. Howecer I mailed the letter the wrong address and Errie never received my letter. After 2 months Cindy sent me an email indicating the policies would be canceleld per non-payment. I thought nothing of it, since that is what I desired. Except, because they did not receive the cancellation letter I was supposed to pay for the 2 months+ that the policies were still in affect. After explaong to them that I was the one that messed up, they excepted my cancellation letter that I scanned and email to them this time, and they waved the 2 months of premiums.
I have recommended the J.E. Schenk & Associates Insurance company to many friends, they are also happy they are now doing business with this customer friendly firm.
Be Well God Bless
Michael” - LCLynn C., Ellicott City, Maryland
“I have been a long time customer of J.E. Schenk and today I experienced again why they continue to be an excellent insurance provider. I needed to have an urgent change to my insurance coverage and Cindy Cooley did an amazing job in handling it with a super fast turnaround!!! Thank you so much J.E. Schenk and Cindy for once again providing excellent service.”
- ASAndrei S., Ellicott City, Maryland
“I have been working with J.E. Schenk & Associates, Inc. for a long time and
I only have great things to say about them.
My vote goes to Sarah Robison, whom has helped me numerous times with all my requests. She has been very responsive and knowledgeable in her work and always been a been a great resource & ready go above and beyond.” - PSPete S., Ellicott City, Maryland
“This is agent Pete Schenk and one of the three owners here at J.E. Schenk & Associates. My two brothers Jimmy, Doug, and I would like to thank all of our clients for the past four decades of loyalty. We love our job here of protecting your insurance needs in all areas. In 2020 we will be celebrating 40 years of “Open for Business”. May God protect all of you.”
